About Us

Secure Transactions
Your information privacy is our top priority and we have a multi-faceted system to ensure that all your sensitive information is safe and secure. This starts from the moment when you start registered in our portal and continues after withdrawal of your winnings is made.

Fair Play
All members game playing in TuhaoClub.com are guaranteed, protected, and fair gaming environment. Random Number Generators (RNGs) take the place of dealers, ensuring complete randomness in game results. All of our RNG results are reviewed monthly is a must by routined of our auditors with the a fixed percentage of monthly payouts to ensure that every game is fair. In-case of any malfunction, payment or game fault occured, members are required to take a screen snap or print screen as a proof of claims

Excellence in Customer Care
In-case of any complains, queries and assistance, our friendly customer care systems are always there 24/7 for you. From live chats, mobile, sms , WeChat to WhatsApp , there is always one solution for you.

Fraud & Security
Players are only allowed to register ONE account per person as a random security checks are to maintain system integrity and fairness. If we found any players engaging in deceptive or fraudulance practices, the webmaster will terminates the accounts involved immediately. As per the terms of our licenses and the T&C of our business, funds received through deception may be confiscated and/or retrieved.

Responsible Gaming
Responsible gaming is our top priority at TuhaoClub.com. We have many procedures in place to identify and eliminate the problem of compulsive gambling. These include: permitting players to define their own maximum deposit amount, preventing members from entering the casino upon request, cutting off the delivery of any promotional materials, and barring casino entry to anyone below the age of 21. In addition, TuhaoClub.com putting lots of efforts on enduring all its employees on how to deal with excessive gambling and those underage gambling, including how to identify member’s excessive gambling. TuhaoClub.com guarantees that customers always have assistance with any issues.

To this end, our Customer’s service crews is available for help 24 hours a day, 7 days a week. Players can contact the crews by their preferred method – phone, email, online chat, WeChat or sms in three langguages ( English , Chinese, Malay ).

Terms & Conditions

Please read this agreement carefully and completely before you accept TuhaoClub services.

The following are the Terms and Conditions governing all the Promotions offered by TuhaoClub.

1. Customer should be over the age of 18, or the age of consent in the Customer's home jurisdiction, whichever is higher and has the mental capacity to take responsibility for the Customer's own actions and be bound by these Terms and Conditions. TuhaoClub shall reserves the right at any and all times to void any transactions involving minors.

2. All bonuses offered are intended for recreation Customers only. Accounts identified or suspected as non-recreational play type or wager style or collaboration between parties is not eligible for this promotion and are subject to have any awarded bonuses plus winnings to be revoked at the sole discretion of TuhaoClub.

3. TuhaoClub will only offer one bonus per person, email address, contact number, same payment method details and shared computer including but not limited to cyber cafe or workplace throughout the duration of this promotion.

4. In all promotions, strict rules will be enforced on multiple accounts abuse. TuhaoClub shall in its sole discretion decide on what activity constitutes multiple accounts abuse.

5. Before the promotional rollover requirements are met, the deposit amount plus the bonus and any winnings attributable are not allowed for withdrawal:

6. Only wagers that generate a win/loss return will contribute to the promotional rollover requirement. The following bets will not be taken into the calculation towards any rollover requirement:

7. Subject to Clause 5 above, once a bonus has been credited into a Member's account, TuhaoClub will have the sole discretion to approve or reject the Member's request to change promotion; or to cancel the bonus; or to withdraw without completing the required rollover. Any approval given will be subjected strictly to a penalty being charged on the deposit, the bonus amount withdrawn and any winnings accrued prior to such a request will be voided.

8. Unless otherwise specified, a Customer is not eligible to participate in any other TuhaoClub concurrent promotions.

9. Any bonuses and winnings are non-transferable to other accounts unless at the sole discretion of TuhaoClub.

10. TuhaoClub reserves the right to request any Customer to provide sufficient documentation as to prove the Customer's identity prior crediting any bonus to his account.

11. Where any term of the offers or promotions have not been fulfilled by eligible account holders; are breached; are abused; or there is any evidence of a series of bets placed by a Customer or group of Customers irrespective of the outcome; or there is collusion in any other forms; or from the usage of multiple accounts; which due to a promotion bonus or any other promotional offer resulted in Customer's profits, whether individually or as part of a group; TuhaoClub reserves the right to withhold, cancel or reclaim the bonus plus all winnings and to levy a charge on the Customer's or Customers' accounts up to the value of the deposit bonus to cover administrative costs. As a punitive deterrent and preceding to the deduction of such bonus or bonus plus winnings and administrative cost, the remaining balance in any or all accounts will be subjected to a 100% rollover respectively, before any withdrawal is allowed.

12. Should disputes arise in all matters relating to the awarding of the bonus and/or the Terms and Conditions in the Promotion, the final decision shall lies with TuhaoClub. The decision made will be binding and shall not be subjected to review or appeal by any Customer or third party.

13. By participating in the Promotion, the Customer agrees to release, discharge and hold harmless, the Company, TuhaoClub, their legal representatives, their affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents from any damage incurred or losses suffered or sustained, whether directly or indirectly related to the Promotion.

14. Employees, relatives of employees and any entities affiliated or related to TuhaoClub are not permitted to participate in the Promotion. For these purposes, "relative" shall mean spouse, partner, parent, child or sibling.

15. TuhaoClub further reserves the exclusive right, exercisable in its sole discretion, to modify, alter, discontinue, cancel and/or void this promotion at anytime without any notice.

16. In the event of any discrepancy between the meaning of Non-English version of these Standard Promotion Terms and Conditions, the meaning of English language version shall prevail.

This Promotion is valid only where allowed by applicable local or national laws, and where persons may legitimately qualify to participate under applicable laws. The Customer acknowledges that TuhaoClub operates from a jurisdiction where it is licensed, regulated and legally permissible to make such promotions, and that TuhaoClub makes reasonable efforts not to promote in prohibited jurisdictions or to Customers in, or from prohibited jurisdictions. It is solely the Customer's responsibility to ensure compliance with their applicable local or national laws before participating in TuhaoClub's Promotions. By participating in such Promotions, the Customer warrants that he has sought legal advice and/or is sufficiently familiar with applicable laws to verify that his participation is not contrary to such laws

Customer Support Specialists are available everyday for 24 hours.

We also have the following numbers if you wish to call us, at any time. Please have your account number to hand so that we can help you as quickly as possible.

Telephone
011 - 40053333

Whatsapp
+601140057777

Telegram
+601140053333

Email
[email protected]

WeChat
tuhaowin

Responsible Gaming

Limiting Access by Minors
TuhaoClub requires new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. Should we have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this.. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy. Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate. We also ensure that our advertising, sponsorship and promotional activity is not targeted at minors. TuhaoClub does not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation; First Cagayan Leisure and Resort Corporation (FCRLC) for the Cagayan Economic Zone Authority (CEZA), of Santa Ana, Cagayan, Philippines.

We pledge to do all we can but we need your help also:

• Use child protection software to block remote gambling sites from computers minors might have access to.
• Do not leave the computer unattended when you are logged on to our site.
• Do not share your credit card or bank account details with minors.
• Do not leave the "Save Password" option enabled on any TuhaoClub login screen.
• Create separate profiles for minors on computers so that when they log in they cannot access your information.
• If you suspect someone under the age of 18 (or the lawful age in their respective jurisdiction) is registered with us as a player, please contact us immediately.

Links to Other Websites
Links to third party websites are provided solely as a convenience to you. If you use these links, you will leave this website and different Terms of Use of use will apply for those websites. Some links to other websites, even if operated by our company, may provide content not suitable for everyone, upon following a link on this website you must read and accept the Terms of Use of use of the website your are accessing. TuhaoClub has not reviewed third party websites linked herein and does not control and is not responsible for any of these websites, or their content. TuhaoClub does not adopt statements made in any third party website.

Controlling Compulsive Gambling
Compulsive gambling does not benefit TuhaoClub. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment. TuhaoClub is committed to detecting and reducing compulsive gambling. We have a system to track player's activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control. While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.

• Gambling should be seen as entertainment, address it as if you are paying for entertainment so do not over pay for your entertainment.
• Gambling should NOT be seen as a genuine way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount of money you spend gambling
• If you need to take a break from gambling, contact us for a self-exclusion or suspension account.

TuhaoClub follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.

Raising Standards Worldwide
TuhaoClub wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.

Accountability and Integrity
We believe that we are only as good as our customers' perception of us. Therefore, the highest level of integrity is the only standard by which TuhaoClub can operate to have our customers have that perception of us.

Transaction Processing
TuhaoClub adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally TuhaoClub abides by accepted fund transaction standards of internationally recognized payment processing entities.

Payouts
TuhaoClub is committed to prompt payment of customer cash out requests.

Commitment to Customer Service
At TuhaoClub, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.